Information We Collect:
Subscribers are asked to provide certain personal information when they sign up for SoftClever services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, Subscribers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database. Subscribers may also be asked to complete an online form that collects information about demographics, product usage, and preferences, along with other information that will help us improve our products and services.
Cookies and Tracking:
Cookies are electronic collections of information stored on a local computer that is used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one, and other methods of uniquely tracking visitors for different purposes.
Cookies for Improving Our Web Site:
SoftClever uses "performance cookies" to inform SoftClever of a repeat visit. However, these cookies do not tell SoftClever who a visitor is, the visitor's name, email address, or passwords.
Cookies for Banner Rewards Program:
Cookies for Subscriber Account Management:
For SoftClever Subscribers, SoftClever uses "functional cookies" to store user names for added convenience. For example, the cookie would contain a piece of identifying information such as a customer ID, user-name, or session ID that would be used to look up the customer ID. SoftClever offers password-protected, web-based management tools as part of its web hosting packages. By storing a Subscriber's user-name in a cookie, the Subscriber will not have to fill out form fields each time he or she manages the account. (The cookie does not store passwords.)
Cookies for Advertising:
SoftClever may also utilize "advertising cookies" to track referrals from internal and external affiliates, as well as advertising campaigns. SoftClever may also use a third-party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help SoftClever measure the effectiveness of its advertising and to enable SoftClever to provide more focused marketing communications to you.
SoftClever may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage Subscribers to participate in these surveys because they provide SoftClever with important information that helps improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third-party service provider on our behalf.
Collection by Linked Websites:
Use of Information:
SoftClever uses the information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies are used to provide a customized experience as you use SoftClever's services.
Subscriber Contact/Account Information:
The information collected from Subscribers is used to manage each Subscriber's account (such as for billing and account management purposes) and to promote other products or services that SoftClever believes may be of interest to its Subscribers. SoftClever may also generate non-identifying and aggregate profiles from information that Subscribers provide during registration (such as the total number of Subscribers in a given category, but not their names). As explained in more detail below, SoftClever may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on SoftClever's website and in connection with its services. Any such aggregated and non-identifying information that SoftClever collects, and any analysis of such information that it produces, is proprietary information of SoftClever.
SoftClever uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with SoftClever servers and to administer and optimize SoftClever's website. SoftClever also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by SoftClever are the proprietary property of SoftClever.
Responses to Email Inquiries:
When Subscribers send email inquiries to SoftClever, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry received.
Sharing of Information Confidentiality:
With the exception of other members of the Endurance corporate family and trusted business partners who work with or on behalf of SoftClever, and are subject to specific confidentiality agreements, SoftClever will not provide or sell to any third-party your personal information and will keep all Subscriber information confidential, subject to the following:
Upon registration for SoftClever services, certain Subscriber information may be transferred to trusted affiliated or unaffiliated third parties that help SoftClever provide certain services or that provide certain services on SoftClever's behalf. For example, Subscriber information may be transferred to SoftClever's affiliated registrar, FastDomain (WHOIS Domain Name Registration Information), or to unaffiliated third parties that help SoftClever provide email services or SSL certifications.
SoftClever does not share personally identifiable information about individual users with advertisers. SoftClever may display online advertisements and share aggregated and non-identifying information about Subscribers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements. For example, an advertiser may tell SoftClever the audience it wants to reach (e.g., males between 25 and 55 years of age) and provide SoftClever with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information collected by SoftClever, SoftClever may then display the advertisement to the intended audience.
SoftClever may access, preserve and share Subscriber information with companies, organizations, governmental entities or individuals outside of SoftClever if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). SoftClever may access, preserve and share Subscriber information as necessary to: establish or exercise SoftClever's legal rights or defend against any legal claim including threatened claims involving SoftClever based on the anonymity of a domain name; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of SoftClever's Terms of Service.
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by SoftClever or a third-party service provider and is made available to the public through WHOIS searches. SoftClever may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, Subscribers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from SoftClever and SoftClever does not control the use of WHOIS information by third parties.
When you become a Subscriber of SoftClever, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through SoftClever and/or in conjunction with SoftClever's partners. To unsubscribe from SoftClever newsletters and promotional mailings, please update your preferences in your SoftClever control panel or contact SoftClever support. You may also unsubscribe from the links provided in promotional email messages sent by SoftClever or on SoftClever's behalf.
Encryption. When Subscriber orders from SoftClever, personal data transmissions are encrypted and all of the Subscriber's personal information is protected. SoftClever uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.
Revisions to this Policy:
Information Related to Data Collected through Resellers:
SoftClever may collect information under the direction of Resellers, and SoftClever has no direct relationship with the individuals whose personal data is provided, processed or obtained by SoftClever's Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that SoftClever remove the data, SoftClever will respond to such request within thirty (30) business days.
SoftClever retains personal data it processes on behalf of SoftClever's Resellers for as long as needed to provide services under the relationship. SoftClever will retain and use this personal information as necessary to comply with SoftClever's legal obligations, resolve disputes, and enforce its agreements.
If you are a customer of one of SoftClever's Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.